Set up 1-1 Virtual Co-Shopping on Shopify

Type “Immersive Shopping & Videos” in the App Store search bar.

Choose Immersive Shopping and Videos from the results.

The installation starts from the app listing.

Use the Shopify account that controls the store.

Shopify lists the data the app can access.

Click Install to finish authorization.

Enter Immerss credentials and click Submit.

Complete the registration form on the right.

Use the Shopify app menu and go to Activation.

Turn on Widget, Recently Viewed Items, and PDP Player — red dots mean inactive.

Turn on the required Immerss app embed.

Click Save after activating the embeds.

Open Pricing Plans inside the Shopify app.

Click Select Plan to continue to Immerss.

Use the slider to select the store’s monthly traffic tier.

Select 1-1 Virtual Co-Shopping for seller-led chat, audio, and video.

If payment is required, you’ll be redirected to Shopify Admin for charge approval.

Return to the Shopify app and open Immerss Settings.

Click Configure Immerss to open the Immerss back office.

Open Branding from the Settings menu.

Upload the logo and choose visuals that match the store.

Select one of the presets, or click Upload File to use your own icon.

Set desktop / mobile position and spacing here.

Check Show 24/7 for continuous availability, or set operating days and hours.

Check Enabled to activate the widget on your site.

Open User Management and edit the seller who will receive customer requests.

For SMS messaging, click Generate to create the seller’s private number.

Clienteling must be enabled for every seller who will accept requests.

Enable Audio/Video calls when used. Enable camera for video, then click Save.

Turn on audio/video calls when needed. Leave it off to offer chat only.

Optional: choose URL for a support page, or Live chat list for an integrated support chat.

Keep the current values or adjust group size, ring duration, and timeout for the team.

Click Add Tag and enter a useful category name, such as Help, Shipping, or Returns.

Click the checkmark to save the new tag.

Enter the message the seller should be able to send during a conversation.

Select one or more relevant tags, then click Save.

Use tags to organize replies for quick seller access.

Confirm the message text and its assigned tag are correct.

Configure blocks the customer sees before a seller accepts the request.

Configure blocks that appear after the seller joins the conversation.

Click Add inside the stage and routing section you want to configure.

Available blocks can include Delay, Text, Video, Picture, Obtain Name, and Tutorial.

Open the App Store, search for Immerss, and select the app published by Immerss.

Use Get or the download control. When installation finishes, open the app.

Use the email and password for the seller account configured to receive calls.

Submit the credentials to open the sales associate app.

Turn on the Online switch and keep the seller available while testing.

In Chrome, go to webapp.immerss.live/auth/sign-in.

Install the Web App before using it so calls and messages can work correctly.

Click Install in the browser confirmation dialog.

Use the email and password for the seller account configured to receive calls.

Submit the credentials to open the installed Web App.

Turn on the Online switch so the seller can receive incoming requests.

If notifications are disabled, allow them in Windows or macOS settings.

Open the widget in the browser and initiate a call.

Take the incoming call in the selected seller app and confirm audio or video works both ways.

Send a canned message and share a product during the conversation, then end the call.

Check that programmable messages appear at the intended stage and canned messages are available to the seller.